Q. Where can I find a list of services?
A comprehensive list of our services can be found by downloading our Directory of Services.
Click here to access our North America 2025 Directory of Services.
Click here to access our Europe 2025 Directory of Services.
Q. How do I reach the Client Support Services team?
Client Support Services (CSS) can be reached at idexxbioanalytics@idexx.com
Client Support Services (CSS) can be reached at idexxbioanalytics-europe@idexx.com
Q. What are your lab locations?
IDEXX BioAnalytics
4011 Discovery Drive
Columbia, MO 65201
IDEXX BioAnalytics
2825 KOVR Drive
West Sacramento, CA 95605
IDEXX BioAnalytics
3 Centennial Drive
North Grafton, MA 01536
IDEXX GmbH
IDEXX BioAnalytics
Im Moldengraben 65
D-70806 Kornwestheim
Germany
Q. What is the expected turnaround time for standard submissions to results?
Turnaround time for tests and results vary depending on the services requested. Please refer to our 2025 Directory of Services for more information.
Q. How do I request sample collection supplies?
We offer a wide-range of supplies to support your testing needs. Please visit our website and submit a Supply Request form and our team will be happy to assist in shipping supplies to you.